Zemen Bet Privacy Policy

Zemen Bet respects your privacy and is committed to protecting your personal information. We collect account, identity, payment, betting, device and communication data to provide services, check eligibility, protect accounts and meet applicable obligations. For privacy questions or requests, use Contact Us.

This policy covers our website, mobile version, app, account services, sports and live betting, games, Keno, bonuses, payments, support and user communications. It applies to registered players and people who only browse or contact us, whether in Addis Ababa or elsewhere in Ethiopia. “Personal data” means information that identifies you or can be linked to you. “Processing” means collecting, using, storing, sharing or deleting that information.

Who We Are

Zemen Bet is the service brand covered by this policy. For operator identification and business information, see About Us. Services are intended for eligible adults in Ethiopia, subject to applicable Ethiopian laws and regulations, relevant license conditions and regional restrictions. Before registering, users should verify the current operator and regulatory status through License & Regulation and the competent authority’s latest information. This policy does not itself establish licensing or official approval.

Information We Collect

The information needed depends on your interaction with Zemen Bet. Browsing does not require the same account-holder information as requesting a withdrawal.

• Account data: name, phone number, email, date of birth, username and password-related security data.
• Verification data: identity documents, age-check results, customer due diligence records and fraud-prevention information. KYC, or “Know Your Customer”, means checks used to confirm identity and eligibility.
• Transaction data: deposit and withdrawal records, payment method details needed for processing, balance history and bonus activity.
• Betting and gaming data: stakes, odds, results, sports and live betting activity, Keno activity and game sessions.
• Technical data: IP address, device type, browser, operating system, app version, cookies and log files.
• Communication data: support messages, complaints, emails, chat logs and call records where applicable.
• Responsible gaming data: limits, self-exclusion requests, relevant risk indicators and account restrictions.

Collection should be limited to information needed for lawful, operational, security and regulatory purposes. Do not send unrelated sensitive information or anyone else’s documents. Where checks require documents, use the designated secure submission channel.

How We Use Personal Data

We process Zemen Bet player information to create and manage accounts, confirm identity and age, enable secure login, process deposits and withdrawals, and settle bets, winnings and bonuses. For example, a withdrawal check may compare the account holder’s identity with payment details to help prevent an unauthorized payout.

Account, transaction and betting records may help detect duplicate accounts, payment abuse, bonus abuse or suspicious betting patterns. We also use relevant information to resolve complaints, improve website and app performance, support game operation, protect users and apply responsible gaming restrictions.

Processing may support legal, tax, accounting, anti-money laundering (AML), licensing and regulatory duties where applicable. We send necessary service messages, such as account or payment updates. Marketing communications are sent only where permitted, with available opt-out options; opting out does not stop essential service notices.

Lawful Reasons for Processing

Depending on the activity and applicable law, processing may be necessary to provide requested services, comply with legal obligations, protect users and the platform, prevent fraud or resolve disputes. Where consent is required, we seek it for the relevant purpose. These reasons are not interchangeable: the lawful basis must fit the processing activity. You may ask us to explain the reason for a particular use of your data or how to withdraw consent where relevant.

Cookies and Tracking

Cookies are small files stored on your device. Cookies and similar technologies may keep you logged in, protect sessions, remember preferences, analyse traffic and improve page performance. Marketing measurement may be used where allowed and subject to required choices. See our Cookie Policy for details. Blocking essential cookies may affect login or account functions; optional tracking should be managed through the available controls.

Data Sharing

Zemen Bet does not sell personal data as a product. We may share necessary information with third-party service providers—organizations that perform specific services for us—including payment processors, identity verification providers, hosting and cloud providers, analytics and security tools, and customer support providers.

Information may also be shared with professional advisers or with regulators, law enforcement and courts where legally required. Access should be limited to the purpose of the disclosure, with appropriate confidentiality and data protection requirements. A payment or KYC provider may also have its own privacy notice; review it when presented.

International Transfers

Some service providers may store or process data outside Ethiopia. Where this occurs, transfers must follow applicable legal requirements and use suitable safeguards. The required protection depends on the transfer and relevant law. You may contact us for information about cross-border processing affecting your account.

Data Storage and Retention

We retain information only as long as necessary for account operation, financial records, legal obligations, dispute resolution, fraud prevention, responsible gaming and regulatory requirements. Retention depends on the record type and purpose, rather than one period for all data. Closing an account does not necessarily require immediate deletion of transaction, verification or self-exclusion records. Records no longer needed should be securely deleted or anonymized.

Security Measures and Your Account

We use reasonable technical and organizational measures to protect personal data. Appropriate measures include access controls, secure login systems, encryption where appropriate, monitoring, backups, staff confidentiality, fraud detection and internal handling procedures. No website, app or transmission method can guarantee complete security.

For Zemen Bet account security, use a unique password and the official Zemen Bet login route. Never share passwords or one-time codes. Before submitting documents, verify the domain against official operator information; a padlock alone does not prove a site is genuine. If an app or APK is offered, use only an operator-confirmed source and review its permissions. Report unexpected account activity promptly.

Your Privacy Rights

Under applicable data protection laws, you may have rights to request access, correction, deletion, restriction, objection or information about processing. Where processing relies on consent, you may be able to withdraw it. Some requests may be limited where records must be retained for legal, financial, security or regulatory reasons.

1. Step 1: Contact support through the official channel and describe your privacy request.
2. Step 2: Provide enough information to locate your account. Complete proportionate identity checks if requested; do not send a password or login code.
3. Step 3: Keep the request reference and follow any secure instructions. We will explain applicable limitations and respond within the period required by law.

Age Restrictions and Children’s Data

Services are for eligible adults only. Zemen Bet must not knowingly collect personal data from underage users. If you believe a child has submitted information, contact support so the account and data can be reviewed and handled as required. Read the Age Restriction Policy for eligibility rules.

Responsible Gaming and Account Restrictions

We may process account activity, deposit limits, self-exclusion requests and relevant risk indicators to support responsible betting measures and enforce account restrictions. Some records may remain necessary after closure to help maintain an exclusion. These controls are not a medical diagnosis. See Responsible Gaming for available guidance.

Terms, Bonuses and Payments

This policy works alongside our Terms and Conditions, bonus rules, payment authorization checks and anti-fraud controls. Before registering or paying, compare the published verification requirements, transaction limits, fees, processing times and support channels. Mobile convenience does not remove KYC requirements. A bonus claim or withdrawal may require additional checks; prepare only the documents requested through an authorized service channel.

Updates to This Policy

We may update this Zemen Bet Privacy Policy when services, applicable laws, security practices or processing activities change. The revised policy will be published here, with additional notice where required. Review it periodically, particularly before providing new information or using a new account feature.